Frequently Asked Questions

1. I'm a team member. How do I sign up?
   To sign up you must create an account. Go to the Home page, enter your employment credentials, click "Access My Benefits" and complete the form. If you need additional assistance feel free to contact customer service at customerservice@corestream.com or call (855) 990-2200.
2. How do I log in?
   To log in you must first create an account. If you have previously created an account, then log in with your email address that you registered with and your password to access the site. For additional support options, click the "Log In" link at the top of the Home Page, and then click the "Problems logging in?" link for a menu of frequently asked registration questions. If you need additional assistance, feel free to contact Moffitt Team Extras customer service at customerservice@corestream.com or call (855) 990-2200.
3. What is my password?
   You would have created a password when you originally created an account. If you have forgotten your password click the "Log In" link at the top of the Home Page, and then click the "Problems logging in?" link for additional support options.
4. How do I change my personal information?
   If your personal information is registered, choose "My Profile" from the My Tools menu after sign in. If you would like to change your personal information with a vendor or carrier you will need to contact that vendor or carrier directly.
5. Can my friends and family use the site?
   No. Friends should not have access to this site. Your family may be able to take advantage of the discount shopping offers but for products that require payroll deduction, the team member will need to be enrolled or elect coverage for eligible family members.
6. I just signed up for a program through one of the insurance carriers. How long will it take before I see the deduction on my paycheck?
   Depending on the program, your deduction will begin within the next 2 pay cycles. All programs that are available on the website will be paid by a single consolidated deduction shown as “XXXXXX” on your paycheck.
7. I signed up for more than one benefit that is available on the website. Will I see multiple deductions on my paycheck?
   No. All programs that are available on the website will be paid by one consolidated deduction shown as “XXXXXX” on your paycheck. You will be able to see a breakdown of your deductions on the Moffitt Team Extras website. Please visit Moffitt Team Extras and select “My Deduction History” under “My Tools” to access your information.
8. Are the deductions after-tax or pre-tax?
   All voluntary benefits deductions are after-tax.
9. I am having an issue accessing the Deduction History. Who do I contact?
   You must first log in to the Moffitt Team Extras site to access your deduction history report. Deduction History is available through the My Tools menu. If you are having any issues with the registration or login you may email Moffitt Team Extras customer service at customerservice@corestream.com or call (855) 990-2200.
10. Who do I contact if I have a question or problem with a service or plan that I signed up for?
    Moffitt Team Extras does not sell products or fulfill orders – the relationship formed is directly between you and the insurance carrier or vendor. Each insurance carrier or vendor has a customer service email and phone number. You may also contact Corestream's customer service for assistance at (855) 990-2200 if you need to escalate.
11. How do I cancel my coverage?
    If you are a participant in a program with a carrier and would like to cancel, please refer to the cancellation process below. Please allow 30 days for the cancellation to process.
    

    Cancellation Process by Product or Insurance Carrier:

    Allstate Cancer Insurance
    Team members that wish to cancel their coverage may do so by logging into Moffitt Team Extras; going to the Allstate Cancer page; clicking the enrollment link; and choosing "Cancel." Team members may also contact customer service at (855) 990-2200.
    
    Farmers GroupSelect
    Cancellation policies differ by state; therefore, the employee must call Farmers call center at (800) 438-6381 for cancellation terms and processing.
    
    ID Watchdog Identity Theft Protection
    Team members that wish to cancel their coverage may do so by logging into Moffitt Team Extras; going to the ID Watchdog page; clicking the enrollment link; and choosing "Cancel." Team members may also contact customer service at (855) 990-2200.
    
    LegalEASE
    The legal plan is a year-long commitment. Team members that wish to cancel their coverage may do so during annual enrollment by logging into Moffitt Team Extras; going to the LegalEASE page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at (855) 990-2200.
    
    Travelers Insurance
    To cancel a Travelers Insurance policy, the team member needs to call the Travelers Customer Service Center at (888) 695-4640. Please reference your policy number, which can be found in your Insurance policy. If the policy has been paid in full or is on direct bill, any refund on earned premium due to the team member will be sent to them. In the case of payroll deduction, Travelers may need to take one or more final deductions until the policy is paid back to the cancel date since payroll deduction policies are billed in arrears.
    
    Unum Accident Insurance
    Team members that wish to cancel their coverage may do so by logging into Moffitt Team Extras; going to the Unum Accident page; clicking the enrollment link; and choosing "Cancel." Team members may also contact customer service at (855) 990-2200.
    
    Unum Critical Illness Insurance
    Team members that wish to cancel their coverage may do so by logging into Moffitt Team Extras; going to the Unum Critical Illness page; clicking the enrollment link; and choosing "Cancel." Team members may also contact customer service at (855) 990-2200.
    
    Unum Hospital Indemnity Insurance
    Team members that wish to cancel their coverage may do so by logging into Moffitt Team Extras; going to the Unum Hospital Indemnity page; clicking the enrollment link; and choosing "Cancel." Team members may also contact customer service at (855) 990-2200.
    
    Unum Whole Life Insurance
    Team members that wish to cancel their coverage may do so by calling Unum directly at (800) 635-5597.
12. How do I receive my refund?
    If you require a refund for a product or service please contact the carrier or vendor directly to discuss details of the refund. Refunds may take between 30 to 60 days to process.